Thank You for Shopping with Us!
We truly appreciate your trust in choosing our products. Every item is carefully inspected to ensure it meets our quality standards before it is shipped. Your satisfaction and confidence in our products mean the world to us. Thank you for your support, and we look forward to serving you again!
Exchange Policy:
We offer 5 days exchange policy from the date of delivery at no additional pickup cost.
-
Exchange is allowed only for size issues.
-
Please notify us within 2 days of delivery to initiate an exchange.
-
Reverse pickup typically takes around 2 working days.
-
After receiving the returned product, we conduct a quality check.
-
After quality check we dispatch the new product to you.
-
If there is a price difference between the original and Returned product, the difference amount must be paid.
-
Please note that we can process only one exchange per order.
Replacement Policy:
At Cotton Canvas, every product undergoes strict quality checks before dispatch. However, if you receive a defective product (wrong print, damaged print, stitching issue, stain, or incorrect item), please contact us within 24 hours of delivery with clear proof (photos/video). After verification, we will promptly ship a replacement product.
-
Please note that product colors may slightly vary due to screen resolution differences.
-
Since all products are made-to-order (custom cutting and printing), we do not accept returns or provide refunds once the order is processed.
Cancellation Policy:
The cancellation request for your order can be made within 3 hours of placing the order through the Cotton Canvas support email: support@cottoncanvas.co.in.
If the order has already been shipped from the warehouse, it cannot be cancelled.
Things to Consider:
Customers are requested to check the size guide before placing the order.
The color of the product(s) may vary slightly based on the customer’s screen resolution.
Please provide your WhatsApp-registered number for timely updates and a better shopping experience.
If the customer receives a torn parcel, unrelated product(s), or an empty parcel, they must raise a query within 48 hours of delivery. For safety, we strongly recommend making an unboxing video of the parcel.
Working Hours
Monday to Saturday
🕙 10:00 AM – 6:00 PM
*** We recommend reviewing the size chart carefully to ensure the perfect fit before placing your order.
